Refund policy

At Elavie!, customer satisfaction is our highest priority. If your purchase does not completely meet your expectations, or if you receive an item that is damaged, defective, or incorrect, we are here to assist you with a seamless and transparent return and exchange process.

1. Our 7-Day Guarantee

We proudly offer a 7-day return and replacement window from the date of delivery. To be eligible for a successful return, your item must be completely unused, in its original pristine packaging, and in the same condition that you received it.

2. Eligible Conditions for Full Refunds & Exchanges

We accept full liability and will issue an immediate replacement or full refund under the following circumstances:

  • Damaged or Defective Goods: The product arrived broken, cracked, or is completely non-functional.
  • Incorrect Order Fulfillment: You received a completely different item, color, or variant from what you ordered.
  • Incomplete Shipments: Your package arrived with missing parts or items.

Note: To process claims under these conditions efficiently, customers are required to provide clear photos or a brief unboxing video showcasing the defect within the 7-day window.

3. Non-Returnable Personal Care Items

For strict hygiene, health, and cosmetic safety reasons, we cannot accept returns or exchanges on any used skincare tools, beauty devices, or personal care products unless they are physically verified to be broken or defective upon arrival.

4. How to Initialize a Claim

To begin a hassle-free return or exchange process, please contact our formal customer support team via our official brand channel at elavie.pk@gmail.com. Please state your Order Number clearly in the email subject line so we can prioritize your request.

5. Seamless Refund Processing

Once your returned item is safely received and inspected by our warehouse team, we will process your refund or dispatch your replacement within 3 to 5 business days. For all Cash on Delivery (COD) orders, refunds will be securely credited directly to your bank account or electronic digital wallet as preferred by the customer.